IRO is taking steps to maintain our services during the COVID-19 pandemic.
System limitations mean it is more difficult for IRO staff to receive telephone calls when working away from our office.
If you are an injured person and you have a complaint or enquiry about your workers compensation insurer, the best way to contact us through our online form.
If you are an injured person and you have a complaint about your motor accident compensation, the best way to contact us through our online form.
If you are unable to complete the form, you can also email us at firstname.lastname@example.org.
If you are unable to email us or complete our online form, you can contact us on 139 IRO/139 476.
If you are a lawyer with an ILARS enquiry, you can contact us by emailing email@example.com or emailing directly the IRO Principal Lawyer with whom you have been dealing.
All other enquiries
For all other enquiries, you can contact us by emailing firstname.lastname@example.org.
We have developed a list of frequently asked questions and answers about COVID-19 and workers compensation.