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Persons Injured at Work or in a Motor Vehicle Accident

As a person injured at work or in a motor vehicle accident with a complaint or enquiry about your insurer, the best way to contact us by our online form.

If you are unable to complete the form, you can also email us at

If you are unable to email us or complete our online form, you can leave a message on our contact number 139 IRO/13 9476.  We will respond to your enquiry within (two) 2 business days.

Legal assistance

The IRO can also assist injured workers* to access independent legal advice at no cost to them. If you need a lawyer, visit our Find an IRO Approved Lawyer page.

How do we help?

To learn more about the complaints the IRO solves, refer to our Case Studies or our IRO Solutions Brief.


IRO is unable to assist Commonwealth Public Servants or injured workers in the Comcare system. These workers should contact Comcare on 1300 366 979.