The statutory functions of the office, are set out in section Schedule 5, Part 3, clause 6 of the Personal Injury Commission Act 2020.
The IRO has the following roles:
- find solutions for persons injured at work or in motor vehicle accidents with complaints about insurers
- administer the Independent Legal Assistance and Review Service (ILARS)
- conduct inquiries into matters arising in connection with the operation of the Personal Injury Commission Act 2020 and the workers compensation and motor vehicle accident legislation
The IRO also runs an extensive education program for various scheme stakeholders across NSW.