The IRO is led by the Independent Review Officer, Simon Cohen. The work of the IRO is conducted by the specialists below.
The Solutions Group
This team investigates and solves complaints made by persons injured at work or in motor vehicle accidents about the acts or omissions of insurers
The Independent Legal Assistance and Review Service (ILARS)
This function is operated by Principal Lawyers who assess and manage applications for grants of funding from independent Approved Lawyers (ALs) to provide legal advice and assistance to injured workers.
The Strategy, Policy and Support Group
This team is responsible for the development of all policy recommendations