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WIRO Wire | SIRA Review of icare announced 15 May 2019

Today SIRA announced the launch of an integrated compliance and performance review of the state’s Nominal Insurer and largest workers’ compensation insurer, icare.

Review focus

The review will focus on:

  • assessment of Nominal Insurer compliance with SIRA’s Market Practice and Premium Guidelines (MPPGs) to identify any unintended consequences, risks and priorities for improvement in SIRA regulation of the premiums of the Nominal Insurer
  • identification of the benefits and risks to the performance of the NSW workers compensation system arising from icare’s implementation of changes to the Nominal Insurer operating model and supporting digital platforms
  • assessment of the Nominal Insurer’s performance in relation to return to work outcomes, claims management (including guidance, support and services for workers, employers and health service providers), customer experience and data quality and reporting.

Terms of Reference for the review can be found here.

The Discussion Paper can be found here.


The review will consult with interested parties and includes a call for public submissions or written feedback. Submissions or written feedback must be provided by Friday 14 June 2019.

More information can be found on the SIRA website here.

Kim Garling
Workers Compensation Independent Review Officer