From 1 January 2019, WIRO will handle all enquiries and complaints from all injured workers about Insurers. This will now include first responders such as Police, Firefighters and Paramedics.
WIRO will help injured workers get independent legal advice about work capacity decisions made by Insurers at no cost to the injured worker. To get funding, injured workers should find a lawyer from the list of approved lawyers here.
SIRA now handles all complaints from employers.