8.30am to 5.00pm Monday to Friday (excluding public holidays)
2022 end-of-year closure
The Independent Review Office will close at 3pm on Friday, 23 December 2022 and re-open for full services at 8.30am on Monday, 9 January 2023.
The Independent Legal Assistance and Review Service will not be available during this entire period. A reduced Solutions service will operate from Tuesday, 3 January to Friday, 6 January 2022 to assist injured persons with urgent complaints. Injured persons are encouraged to contact their insurer to discuss any complaints while we are closed. Alternatively, a complaint can be lodged online, and we will deal with the matter when we re-open.
Injured at work or in motor vehicle accidents
If you have a complaint or enquiry about your insurer, please use our online form.