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Operating hours

8.30am to 5.00pm Monday to Friday (excluding public holidays)

2022 end-of-year closure

The Independent Review Office will close at 3pm on Friday, 23 December 2022 and re-open for full services at 8.30am on Monday, 9 January 2023. 

The Independent Legal Assistance and Review Service will not be available during this entire period.  A reduced Solutions service will operate from Tuesday, 3 January to Friday, 6 January 2022 to assist injured persons with urgent complaints. Injured persons are encouraged to contact their insurer to discuss any complaints while we are closed.  Alternatively, a complaint can be lodged online, and we will deal with the matter when we re-open. 

Injured at work or in motor vehicle accidents

If you have a complaint or enquiry about your insurer, please use our online form.

Other IRO Contacts


If you are unable to email us or complete our online form, you can contact us on 139 IRO/13 9476