Injured at work or in a motor vehicle crash in NSW and have a problem with your insurer?
We step in when you have a claim and your insurer isn't treating you fairly.
The Independent Review Office (IRO) is an independent statutory body
We support people injured at work or on our roads in NSW with complaints about their insurers, and may fund approved lawyers for legal assistance. We influence scheme policy and promote complaint practices to insurers and employers.
Our services
Choose your situation
I've been injured at work in NSW and have a problem with my insurer
Help with complaints in relation to an existing workers compensation claim.
I've been injured in a motor vehicle crash within NSW and have a problem with my insurer
Help with complaints about your insurer in relation to an existing CTP claim.
I'm an approved lawyer
Information for approved lawyers, or those wishing to become an approved lawyer under the ILARS guidelines.
Welcome to the new IRO website
We've made it easier to find information, access services and navigate the site. Learn what's changed and how to get started.
