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Contact us

Operating hours

8.30am to 5pm Monday to Friday (excluding public holidays)

Injured at work or in motor vehicle accidents

If you have a complaint or enquiry about your insurer, please use our online form.


If you are unable to email us or complete our online form, you can contact us on 139 IRO/139 476

Other IRO Contacts


IRO Solutions


Other inquiries

Information for non-English speakers and interpreter service

If English is not your first language you can contact us through the Telephone Interpreter Service (TIS) on 131 450. Interpreters can be arranged by the IRO to discuss a complaint or TIS will organise for an interpreter in your language to be on the telephone when you contact us. TIS is a free and confidential service.

In addition IRO has produced a brochure containing information in various community and linguistically diverse languages. You can access the brochure here.