Alerts and announcements
IRO Alerts and announcements are communications containing updates and relevant news on policy changes, developments on the workers compensation scheme and other IRO activities.
IRO Complaint Handling Protocol: September 2024 update The IRO Complaint Handling Protocol (Protocol) has been updated following internal review and feedback received from stakeholders. The …
The IRO Alert - Funding for counsel to appear at Expedited Assessment Conferences - is now available. The IRO Alert - Funding for counsel to appear at Expedited Assessment Conferences - is now …
Update to MRP Service Fees (Approved Lawyers) I am writing to inform you of a proposed operational change to IRO’s Independent Legal Assistance and Review Scheme (ILARS) grant program. IRO …
Appeal Costs under the Independent Legal Assistance and Review Service (ILARS) for workers compensation Court matters The Independent Review Office (IRO) is implementing a new funding policy applying …
IRO Case Management System Update: CrowdStrike IT Impact (Approved Lawyers) Due to widespread IT outage relating to a CrowdStrike software update, IROs internal Case Management system update will now …
IRO Case Management System Update: CrowdStrike Impact (Insurers) Due to widespread IT outage relating to a CrowdStrike software update, IROs internal Case Management system update will now be making …
ILARS Indexation Review report published The Independent Review Office (IRO) has released the Indexation Review: Independent Legal Assistance Review Service (ILARS) report. Following the 2022 ILARS …
Reminder: timely disbursement invoice payments by law firms IRO has recently been made aware of some law firms settling invoices late on: Medical Report Providers for the GST owed on medico-legal …
IRO case management system update: Insurers IRO has uplifted its Case Management System making internal updates on 19 July 2024 to successfully manage enquiries on Early Solution (ES) and No Response …
IRO case management system update: Approved Lawyers In IRO's continuous efforts to enhance and improve our commitment to achieve quick and fair solutions, improve responsiveness and meet the needs …