The Independent Review Office (IRO) has released the IRO Delay in Determining Liability Update Report.
In June 2021, IRO released its Inquiry Report: Delay in determining liability highlighting the systemic issue of delayed decision making by insurers in the NSW workers compensation scheme.
Since the release of the 2021 Inquiry Report, delays in determining liability have continued to be the most common type of complaint received by IRO. Between July 2021 and June 2024, IRO has received over 6,300 complaints from injured workers about delays in insurer decision making.
Several external reviews of the NSW workers compensation scheme have also occurred following the release of IRO’s 2021 Inquiry Report. These reviews, coupled with further IRO data, suggest that delayed decision making continues to be a systemic issue impacting the scheme.
The IRO Delay in Determining Liability Update Report provides an update on the systemic issue of delays in determining by insurers from IRO’s complaints database perspective.
The IRO Delay in Determining Liability Update Report can be found here.