Alerts and announcements
IRO’s office and the Department of Customer Service (DCS) will shut down between 23 December 2024 and 3 January 2025. During this time DCS will not be making any payments to vendors including ILARS…
The Independent Review Office is visiting Regional areas to host our Annual Seminars in March 2025 – the schedule for our visits is set out at the bottom of this Alert. Feedback from a…
The Independent Review Office (IRO) will again run a series of Regional Seminars in early 2025. The half-day Seminars will include practical information on working with the IRO, trends and…
The Independent Review Office has released its 2023/2024 Annual Report.This past financial year saw strong demand for IRO complaint services, with more than 8300 injured worker complaints to our…
I am writing to inform you of an operational change to IRO’s Independent Legal Assistance and Review Scheme (ILARS) grant program. IRO recently reviewed its current approach to…
The IRO Complaint Handling Protocol (Protocol) has been updated following internal review and feedback received from stakeholders. The Protocol outlines the procedures that the Office of…
The IRO Alert - Funding for counsel to appear at Expedited Assessment Conferences - is now available.
I am writing to inform you of a proposed operational change to IRO’s Independent Legal Assistance and Review Scheme (ILARS) grant program. IRO recently reviewed its current approach to payment…
The Independent Review Office (IRO) is implementing a new funding policy applying to grants of ILARS funding for appeals to a Court. The IRO funds some appeals from the Personal Injury…
Due to widespread IT outage relating to a CrowdStrike software update, IROs internal Case Management system update will now be implemented on Friday, 26 July 2024, at 5pm.…