Alerts and announcements
I am writing to inform you of a proposed operational change to IRO’s Independent Legal Assistance and Review Scheme (ILARS) grant program. IRO recently reviewed its current approach to payment…
The Independent Review Office (IRO) is implementing a new funding policy applying to grants of ILARS funding for appeals to a Court. The IRO funds some appeals from the Personal Injury…
Due to widespread IT outage relating to a CrowdStrike software update, IROs internal Case Management system update will now be implemented on Friday, 26 July 2024, at 5pm.…
Due to widespread IT outage relating to a CrowdStrike software update, IROs internal Case Management system update will now be making internal updates on Friday, 26 July 2024, at…
The Independent Review Office (IRO) has released the Indexation Review: Independent Legal Assistance Review Service (ILARS) report.Following the 2022 ILARS review, IRO accepted in principle the…
IRO has recently been made aware of some law firms settling invoices late on: Medical Report Providers for the GST owed on medico-legal reports where IRO has paid for the cost of the…
IRO has uplifted its Case Management System making internal updates on 19 July 2024 to successfully manage enquiries on Early Solution (ES) and No Response to Claim (NRTC) made by Insurers and to…
In IRO's continuous efforts to enhance and improve our commitment to achieve quick and fair solutions, improve responsiveness and meet the needs and requests of our stakeholders, IRO is…
The IRO Inquiry Report: Pharmacy Accounts is now available.
IRO has recently published a report following the completion of a survey of Injured Persons.Between June and October 2023 our office undertook a survey of injured persons regarding their complaint…